Mindy Zajchowski, SHRM – CP, PHR is the Senior Human Resources Representative for Entertainment Staffing at Universal Orlando®. In addition she has recruited for other divisions at Universal Orlando such as Finance, Marketing and Sales, and IT. She is passionate about interviewing, recruitment marketing, and training. She has over 15 years of recruiting experience and received her Master’s in Human Resources from Rollins College.

Dr. Better oversees every aspect of the deployment of OptForce in client engagements, from implementation through configuration and delivery of results. He is a Lecturer in the Leeds School of Business of the University of Colorado at Boulder, and has authored and co-authored many articles and book chapters in the fields of simulation optimization and risk management. His 20 years of experience spans the automobile, banking and telecommunications industries, both in the U.S. and Latin America. His current interests focus on the application of optimization, simulation and predictive analytics technology to solve complex business problems.

Dr. Better obtained his Ph.D. in Operations Research from the Leeds School of Business of the University of Colorado at Boulder. He holds a Bachelor of Science degree in industrial engineering, and an M.B.A.

Patricia Spetz is our Manager of Enterprise Relations at SHRM, serving as the account manager for our enterprise clients.  Previously she worked with our immigration affiliate CFGI overseeing their membership acquisition and retention efforts.  She came to us from the Girl Scout Council of the Nation’s Capital (GSCNC) where she served as their Area Membership Manager in charge of managing a team of 9 staff who oversaw a membership of 17,000 girls and adult volunteers. Patricia has a master’s in International Development and Social Change from Clark University in Worcester, MA; A BA in Government with a Minor in Economics from the same University.  She began her career as a Project Manager for Catholic Relief Service in the Dominican Republic overseeing economic strengthening and child-maternal health projects. Patricia was born in Lima, Peru, and has lived in the Unites States for over 25 years with her husband and three children.

Scott J. FitzGerald is the Managing Partner of the Boston, Massachusetts office of Fragomen, Del Rey, Bernsen & Loewy LLP, and a Managing Director of Fragomen Immigration Services India Pvt., Ltd. Mr. FitzGerald has previously served as the Managing Partner of the firm's Washington D.C. and Vienna, Virginia offices, as well as an Associate in the firm's New York office. He is admitted to practice law in Massachusetts, New York, Connecticut and Washington D.C., and is a member of the Labor Relations Committee of the United States Chamber of Commerce, and the U.S. India Business Council. He is also a member of the American Bar Association, the Federal Bar Association, the Association of the Bar of the City of New York, and the American Immigration Lawyers Association. Mr. FitzGerald also serves on the Board of the Council for Emerging National Security Affairs (CENSA). Mr. FitzGerald lectures and writes frequently on business immigration issues, and is an Adjunct Professor of Immigration Law at Boston College Law School. He is a graduate of the Johns Hopkins University (B.A., International Studies) and Fordham University School of Law (J.D.).

Elizabeth Napolitano is always on the lookout for the best possible people—those with strong critical thinking skills and a passion for helping others in meaningful ways. As the guardian and chief advocate of the Accolade “client experience,” Elizabeth makes certain that our Accolade Health Assistants® have the training, coaching, tools and support needed to answer people's questions and get the care that’s right for them. She also ensures that we incorporate the voice of the consumer into all aspects of our operations.

Accolade Health Assistants® are trusted advisors and problem solvers for the individuals and families we serve. So Elizabeth seeks associates who can make a true connection and be willing to move mountains, if necessary, to get people the help they need. This often means addressing the emotional, financial and logistical barriers that stand in the way of families getting the right care.

"We view patients as people. Often they're hurting, confused, scared or frustrated," she says. "But they're never defined by their medical issues. Our health assistants honor that, and support each other in our mission."

Before she joined Accolade, Elizabeth’s career focused on building and providing a world-class consumer experience to premium brands and their customers. She was general manager & VP of Client Experience at Circles and, prior to that, area director for The Ritz-Carlton Hotel Company.

Elizabeth has a bachelor’s degree in American Government from Georgetown University.