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Sessions

Plenary Session
From Helpdesk to Hero: Revolutionizing Workforce Support & Employee Experience
In-Person Thursday 04/10/2025 11:30 AM - 12:30 PM   Add to calendar

Integrating AI into HR and employee experience presents unique opportunities and challenges for organizations, whether they are just beginning their AI journey or scaling existing efforts. This insightful panel session features leaders from trailblazing organizations, who will explore how AI-powered agents can transform the workplace by streamlining operations, reducing burnout, and empowering human talent at every stage of the AI adoption journey.​

Panelists will share real-world examples of leveraging AI copilots to improve decision-making, enhance employee experience, and create more adaptive workforces. This session is designed to provide practical, actionable strategies for organizations at both the foundational and advanced levels of AI integration. Whether you’re exploring AI for the first time or fine-tuning an existing strategy, you’ll leave equipped with insights to drive meaningful change.​

Key Learning Outcomes:​

  • Learn how AI-powered agents and automation can enhance employee experience while preserving and amplifying the value of human roles.​

  • Understand how organizations at different stages can implement AI solutions to streamline operations and boost employee engagement.​

  • Gain practical insights on building a roadmap for integrating AI assistance into HR and operations strategies tailored to your organization's current maturity level.​

  • Discover effective approaches to mitigate AI resistance, build trust, and ensure success in AI-driven transformations.

Katie Burke Photo
Presenter:
Katie Burke, Chief People Officer,
Harvey
Presenter:
Lisa Gelobter, CEO and Founder,
tEQuitable
Nick Schacht, SHRM-SCP Photo
Presenter:
Nick Schacht, SHRM-SCP, Chief Commercial Officer,
SHRM