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Concurrent Session
WORDS MATTER: The Case for Inclusive Communication Across Generations
Chatham Ballroom A
In-Person and Virtual Monday 10/30/2023 10:30 AM - 11:30 AM   Add to calendar
Competencies: Interpersonal (Behavioral), Leadership (Behavioral) | Intended Audience: Intermediate (Fostering DEI)
Workplace Application:
Learn communication strategies that promote cultural and multi-generational competency and inclusion. 

In-person session offerings are on a first-come, first-served basis. Seating is limited.

To view all event accessibility & accommodations details, visit here.

The Case for Inclusive Communication Across Generations  Communication across diverse populations can be challenging. Examine the impact of bias, racism, privilege, and power when communicating across generations. Discuss practical ways to communicate more effectively and minimize conflicts. Learn inclusive communication strategies that promote curiosity about differences through thoughtful, professional, and respectful dialogue.   

Learning Objectives:

  • Examine the impact of unintentional gaffes, micro-aggressions, and other common multi-generational communication challenges.
  • Explore the question around who's responsibility is it to adapt.
  • Practice communication strategies that promote cultural and multi-generational competency and inclusion.

If a speaker has provided session materials, please see below or visit

All virtual sessions inherently run the risk of audio or visual issues due to factors out of our control. If any technical difficulties arise, we appreciate your patience and understanding as we work diligently to resolve it. All virtual sessions, unless marked as "LIVE ONLY" or "VIRTUAL LIVE ONLY", are recorded and will be available to view on demand until December 1, 2023.

Joy Johnson-Carruthers Photo
Joy Johnson-Carruthers, Founder and CEO,
JTraining Solutions