Sessions

Conflict is a part of our work environments, and many conflict situations end up on your desk. Whether it's two co-workers who are blaming one another for a failed project, or the CEO and president who have fundamentally different visions for the company, what can you offer to resolve these situations productively? This workshop will strengthen your level of understanding conflict by explaining the key elements of conflict, then will give you the tools to address situations and coach your employees toward resolution. This workshop will also explore the critical components to preventing conflict in the first place to create a more productive and cooperative culture. You will leave with:

•        A simple model for identifying the key elements of conflict.

•        Coaching tools for moving people through the conflict.

•        An understanding of when to use coaching and when you need something else.

•        Key differences you can train your employees in to prevent conflict.