Sessions
Mega Session
MEGA SESSION How to Deliver Bad News and Build Trust at the Same Time
Convention Center 146
Wednesday 06/22/2016 10:00 AM - 11:15 AM
1.25 SHRM PDCs, 1.25 HR Credit
| Competencies: Relationship Management, Communication, Business Acumen
| Intended Audience: Senior-Level
Workplace Application:
This session will help you develop the courage and skill required to facilitate candid conversations that promote healthy relationships and prosperous organizations.
There comes a time in every project or work plan when the inevitable happens: things don't go according to plan and bad news must be delivered. This session will explore why bad news is an opportunity, not a liability, and teaches a technique for communicating tough messages to any stakeholder such that trust levels actually increase rather than decrease. This session will help you:
- Link truth-telling to the four essential elements of trust-building.
- Apply the three question transparency test to determine whether or not something is better left unsaid.
- Understand the personal barriers you face when it comes to uncomfortable conversations and what to do about them.
- Practice a time-tested technique for putting hard truths on the table in a socially acceptable way.
Presenter:
Gary S. Jones, former chief human resources officer, Grizzard Communications Group (an Omnicom Company)