Sessions

We know the story. We promote high-performing employees into management positions because they are good at their jobs, and then we send them off in the hopes that they have the ability to lead. MISTAKE! We cannot assume that our managers, new or experienced, have the tools necessary to lead and manage those who report to them. These skills are not inherent in everyone, and managers frequently must be taught how to manage. This fast-paced, business-focused, interactive workshop will take you through the education managers need most. Even more, we will give you the actual material and presentations so that you can bring this knowledge back to your organization. We will focus on the hiring and interview processes, performance management, the importance of empathy in keeping employees engaged and motivated, reporting responsibilities when complaints are brought or medical conditions are disclosed, recognizing and mitigating against implicit bias in decision making and more.

Learning Objectives:

• Identify the subject matter on which managers must be educated and analyze the skills managers need with respect to hiring and interviewing, performance management, reporting complaints that are brought to their attention, and more.
• Learn training techniques so you can provide your managers with the tools they need to lead effectively.
• Evaluate how managers can keep their employees motivated and engaged through "soft skills" and effective performance management.