Sessions

REPEATED FROM MONDAY AT 7:30am

Your ability to be influential within conflict resolution is critical to your success as a human resource professional.  Scott Tillema is a FBI trained hostage negotiator and senior associate with The Negotiations Collective.  This session will introduce the principle-based framework used in crisis negotiations and share how professionals in HR can use this same framework to navigate tense situations, helping them find safe and successful resolutions in even the most challenging moments.

Learning Objectives:

• Have an understanding of how emotions impact how people make decisions.
• Learn the four principles required to successfully influence others: Understanding, Timing, Delivery and Respect.
• Know how Fairness, Empathy, Autonomy and Recognition need to be attended to to ensure anti-escalation.
• Appreciate the impact of cognitive biases on our thinking.

In-person session offerings are on a first-come, first-served basis.

To view all event accessibility & accommodations details visit here.

If a speaker has provided session materials, please visit https://presentations.shrm.org