Sessions

Concurrent Session
Influence in Conflict Resolution
N234
In-Person Monday 06/12/2023 07:30 AM - 08:30 AM   Add to calendar
Competencies: Interpersonal (Behavioral), Leadership (Behavioral) | Intended Audience: Mid-Level
Workplace Application:
Managing escalating emotional situations is a routine activity in HR, and having a guiding framework for this process is critical to your success. 

REPEATED ON TUESDAY AT 10:30am.

Your ability to be influential within conflict resolution is critical to your success as a human resource professional.  Scott Tillema is a FBI trained hostage negotiator and senior associate with The Negotiations Collective.  This session will introduce the principle-based framework used in crisis negotiations and share how professionals in HR can use this same framework to navigate tense situations, helping them find safe and successful resolutions in even the most challenging moments.

Learning Objectives:

  • Have an understanding of how emotions impact how people make decisions.
  • Learn the four principles required to successfully influence others: Understanding, Timing, Delivery and Respect.
  • Know how Fairness, Empathy, Autonomy and Recognition need to be attended to to ensure anti-escalation.
  • Appreciate the impact of cognitive biases on our thinking.

In-person session offerings are on a first-come, first-served basis.

To view all event accessibility & accommodations details visit here.

If a speaker has provided session materials, please visit https://presentations.shrm.org

Scott Tillema Photo
Presenter:
Scott Tillema, Partner,
The Negotiations Collective