Employee Offboarding Matters: Three Reasons Why HR Should Give Exiting Employees the Red-Carpet Treatment
Westgate Ballroom B
1.00 SHRM PDCs | Competencies: Business Acumen, Communication, Consultation | Intended Audience: Senior-Level
Great offboarding practices have a dramatic impact on talent acquisition strategy and the employee experience, yielding a direct return on investment.
Offboarding is an often overlooked area of the employee lifecycle—less than 30% of organizations have a formal offboarding process—but it is becoming more important as the internet-driven workforce changes. Poor offboarding practices can affect an organization’s bottom line, tarnish reputations, and directly influence future talent acquisition. The good news, however, is that organizations are starting to see this impact, causing them to improve the entire employee experience from interview to exit. Exiting employees who get red-carpet treatment will be better brand ambassadors, spokespeople and allies, telling talented colleagues about your organization and possibly even working for you again.
- Understand the impacts of offboarding and learn to properly offboard employees with red-carpet treatment.
- Monitor your employer brand, and protect it in the event of large layoffs and firings.
- Develop alumni networks to engage former employees as brand ambassadors and sources for candidate referrals.
- Reframe the exit interview conversation into a feedback interview.
- Develop a strategy for allowing employees to leave on their own/transition due to performance issues, versus being fired.
- Recognize the benefits of hiring boomerang employees, who already understand your company culture and industry.