Sessions

Dealing with Difficult People: Handling Big Egos or Difficult Conversations

Dealing with difficult people is an unavoidable part of doing business, so it’s important to learn how to do so skillfully. When people don’t feel skilled at handling difficult conversations, they either avoid having those conversations (which really need to be had) or handle them poorly. This presentation gives you a solid framework and tools, developed within the Harvard Negotiation Project, to optimally handle difficult conversations. You will feel both more confident and more skilled in handling these crucial conversations.