Sessions
General Session
Brunch & Closing Session: Phil Jones
Grand Ballroom
1.50 SHRM PDCs
| Competencies: Communication
| Intended Audience: Mid-Level
Exactly What to Say – The Magic Words for Influence and Impact
The right words, said in the right way and at the right time, have the power to change almost any outcome. By challenging your beliefs around influence and sharing specific and intentional word choices, best-selling author Phil M. Jones will reveal exactly what to say and when to say it. You’ll leave equipped with new skills and feel inspired to make use of your new “magic words” and enhanced ability to influence, persuade and drive outcomes through your teams.