Sessions

Concurrent Session
Don’t Run from Conflict: Embrace It!
Grand Ballroom D (2nd floor)
Wednesday 09/28/2016 09:00 AM - 10:30 AM   Add to calendar
1.50 SHRM PDCs | Competencies: Relationship Management, Communication
Workplace Application:
This session will challenge conventional thinking on the value of conflict and will provide tips, tools and techniques for embracing conflict. 

Repeated from Tuesday at 2:00 p.m.

This session will show you how to engage in healthy conflict and eliminate a culture of artificial harmony. Learn about the three predictable stages that everyone goes through in conflict as well as your personal style and preference when it comes to conflict. You will receive a free assessment on the five conflict styles and a practical road map for leaning into productive conflict vs. running away from it. This session will help you:

  • Learn the three stages of conflict.
  • Identify five styles of handling conflict.
  • Develop a personal strategy for engaging in conflict.
  • Create a conflict charter for your team or your organization.
Richard Fagerlin Photo
Presenter:
Richard Fagerlin, President,
Peak Solutions, Inc.