Sessions

This program will help you acquire the necessary confidence to facilitate a conflict discussion. Understand causes of conflict and how to properly manage conflict between diverse personalities. You will learn how to assess and manage workplace conflict while fostering an environment conducive to effective discussions. Measure your own perceptions of conflict and recognize early warning signs of destructive conflict in order to develop positive and comprehensive alternatives. At the conclusion of this program, you will have the knowledge and skills necessary to:

• Assess your individual methods of managing conflict.
• Identify the various styles in which others handle conflict.
• Identify the sources and warning signs of potential conflict.
• Execute methods for successful conflict resolution, coach others to manage conflicts effectively, and facilitate conflict discussions.
• Create a culture of effective conflict management by understanding the nature and causes of workplace conflict.