Speaker

Donna Cutting, CSP is the President and CEO (Chief Experience Officer) of Red-Carpet Learning Systems, a consulting firm which provides tools and training on how to engage employees in improving the customer experience. An in-demand Keynote Speaker, Donna is the author of The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service (Wiley). An expert in both audience and employee involvement, Donna shows leaders how to motivate staff to provide world class customer service resulting in repeat business and referrals.

She has presented, consulted and developed training programs for a variety of customers including Penn National Gaming, Five Star Senior Living, Suncoast Solutions CEO Forum, Fred Astaire Dance Studios, Great Harvest Bread Company, JJ Taylor Companies, Missouri Bankers Association, Optum Health, Plasticard-Locktech International, Deluxe Corporation, Feather Ridge Hospital, Gaylord Opryland Resort, and more.

Follow Donna on Twitter @donnacutting.