Linda Dausend
consultant
FlashPoint
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Linda Dausend is no stranger to national SHRM conferences, having attended eight in the last 5 years, as well as every state SHRM conference in her home state of Indiana for the last twelve, as well as several surrounding state conferences. Linda has been on many sides of these conferences: as an attendee, as a volunteer leader, a presenter, and as an exhibitor. She currently serves as the State Council Director for the Indiana State Council of SHRM (Indiana SHRM), and has previously served as State Membership Director and the President of the Pinnacle Award-winning South Central Indiana HR Association in Bloomington, Indiana.
In her work, Linda has undertaken a wide range of talent management initiatives, from providing management and leadership development, to coaching employees, to creating comprehensive training programs. She’s worked in a number of industries, including retail, manufacturing, and services.
Linda applies her broad experience to help her FlashPoint clients develop more strategic approaches toward managing talent and to help them prepare leaders who actually lead. She plays a key role in our talent development programs, designing and facilitating manager training for dozens of companies. She also provides expertise in building talent processes and systems, including talent acquisition programs and performance management programs. Linda is an experienced coach, with a specialty in career development and transition.
Prior to joining FlashPoint in 2010, Linda held a variety of organizational development positions at well-known companies, including Macy’s, Simon Property Group, Sunrise Greetings (a subsidiary of Hallmark Cards), Employment Plus, and Author Solutions. The business acumen she gained in these roles now allows her to help organizations identify causes for employee behaviors and find creative solutions that drive business success.
Linda earned her bachelor’s degree from Arizona State University with a major in business administration. In addition to her membership in the Society for Human Resource Management (SHRM), she is also a member of the Association for Talent Development—Central Indiana Chapter (ATD-CIC). She is a certified Professional in Learning and Performance (CPLP) through the Association for Talent Development and is also certified to facilitate The Coaching Clinic®, The Five Behaviors of a Cohesive Team®, and Everything DiSC®.
Dianna Waldroup
director of Convention Services
Destination DC
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Dianna Waldroup serves as Director of Convention Services for Destination DC. Destination DC serves as the lead organization to successfully manage and market
Washington, DC as a premier global convention, tourism and special events destination, with a special emphasis on the arts, cultural and historical communities.
Dianna has been with the Destination since 1989 and seen all the amazing development in the city over the past twenty years. During her tenure at DDC she has also worked on the SHRM Annual Meeting in 1993 and 2006.
Susan Hunsberger
senior vice president and chief HR officer
ServiceMaster Global Holdings, Inc.
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Susan Hunsberger joined ServiceMaster in December 2013 as senior vice president of human resources.
Hunsberger joined ServiceMaster with broad global experience in a variety of industries, including market research, aviation, medical devices, and oil and gas. Most recently, she served as senior vice president, human resources, for the global business solutions group of Nielsen, a $5.4 billion global information and measurement company. There, Hunsberger built a strong record of building high-performing teams and driving results in talent management, organization design and capability, change management and employee relations.
Prior to Nielsen, Hunsberger spent more than 12 years in HR leadership positions at GE Aviation, a division of General Electric Company, and she also held several other roles in organization and executive leadership, supporting IT, manufacturing, and sales and marketing. Before GE, she worked in HR roles at Johnson & Johnson and Marathon Oil.
Hunsberger holds a bachelor’s degree in accountancy and personnel management from Miami (Ohio) University and a master’s degree in organizational development from Bowling Green State University.