Sessions

Concurrent Session
Personal Emotional Connections: How Truly Knowing Your People Creates a Highly Engaged Workforce
Westgate Ballroom C
Monday 06/29/2015 10:45 AM - 12:00 PM   Add to calendar
1.25 SHRM PDCs, 1.25 HR Credit | Competencies: Relationship Management, HR Expertise | Intended Audience: Senior-Level
Workplace Application:
This session gives you an inside glimpse into how Zappos has a created a culture of fun, respect and engagement. 

Zappos.com does some crazy things, from holding fun office parades to throwing random parties. Relationships are at the core of how this brand that was built around shoes became a brand adored for their customer service. In this session, learn how Zappos.com uses the guideline of creating PEC (Personal Emotional Connections) to govern how managers interact with employees and in turn, affect how employees interact with customers. Through the power of PEC they are creating more than just an employer to employee relationship - they are creating meaningful lifelong friendships with those that truly matter, sustaining a workforce of highly engaged and motivated people with strong connections to their customer base.

Jamie Naughton Photo
Presenter:
Jamie Naughton, speaker of the house,
Zappos