Sessions

Preconference Workshop
Lead with Your Customer: Transform Brand & Culture into World-Class Excellence
Sheraton San Diego Hotel & Marina
Sunday 09/29/2013 12:00 PM - 05:00 PM Add to calendar
Monday 09/30/2013 07:30 AM - 12:00 PM Add to calendar
6.75 Business Credit | Competencies: Business Acumen, Critical Evaluation | Intended Audience: Senior-Level
Workplace Application:
Get first-hand insights into the operations of a successful local organization and get ideas, resources and tools to bring back to your own office. 

The “Lead with Your Customer” program takes a look on the inside of three great companies and brands. Listed as one of the 100 great places to work by Fortune Magazine, Scripps Health is an outstanding health care provider that aligns employee recognition to patient satisfaction. We will not only visit Scripps, but will talk to senior staff about what they do to be one of the best medical centers in the country. Then it's off to Red Door Interactive, a hot and upcoming marketing firm in an ever-changing world. Also known as one of the best places to work in San Diego, this culture guarantees its employees to be "100% Jerk Free." And the beautiful Sheraton San Diego Hotel and Marina will take us behind the scenes to see what it takes to create a care-free Southern California stay for its guests. All this, plus great insights from scores of best-in-business greats and your peers will leave you with new ideas for taking your organization to the next level. A detailed agenda is provided below.

 

Agenda

Sunday, September 29th 2013

Time

Content/Agenda

12:00-1:00

Arrival/Lunch

1:00-3:00

Program Overview

3:00-3:10

Break

3:10-3:30

Presentation by Sheraton Team

3:30-4:10

Tour Experience/Break

4:10-4:30

Q&A by Sheraton Team

4:30-5:00

Final Thoughts & Ideas

5:00

End of Program

 Monday, September 30th 2013

Time

Content/Agenda

7:30-8:00

Breakfast

8:00-8:30

Travel to Scripps Health

8:30-8:50

Presentation by Scripps Team

8:50-9:30

Tour Experience/Break

9:30-9:45

Q&A by Scripps Team

9:45-10:15

Travel to Red Door

10:15-10:40

Presentation by Red Door Team

10:40-11:15

Tour Experience/Break

11:15-11:30

Q&A by Red Door Team

11:30-12:00

Travel to Sheraton San Diego Hotel

12:00

End of Program

*Additional program fees are required for the Preconference Programs.

J. Jeff Kober Photo
Presenter:
J. Jeff Kober, CEO,
World Class Benchmarking
Mark David  Jones Photo
Presenter:
Mark David Jones, Chief Operating Officer,
World Class Benchmarking