Sessions

Preconference Workshop
Lead with Your Customer: Transform Brand & Culture into World-Class Excellence
The Westin Mission Hills Resort & Spa
Tuesday 10/02/2012 12:00 PM - 06:00 PM Add to calendar
Wednesday 10/03/2012 08:00 AM - 12:00 PM Add to calendar
6.75 Business Credit
Workplace Application:
Start your learning experience by attending a special preconference session with SHRM and World Class Benchmarking. This session is available to conference attendees as a preconference add-on.  

Presented by SHRM in partnership with World Class Benchmarking 

This hands-on program demonstrates how you can be a true partner in developing and executing organizational strategy. Learn best practices, visit local companies to see their operations in action, hear from organizational leaders and explore back-of-the-house operations.

 

TUESDAY, 10.2

Day 1 Agenda: Noon–6:00 p.m.

Kick off the first day with a buffet lunch, meet other attendees, and learn more about the program and the world class excellence model. After lunch, you will visit organizations whose success allows you to measure your own strategies and challenges.

 

WEDNESDAY, 10.3

Day 2 Agenda: 8:00 a.m.–Noon

On the second day, hear from world-renowned experts, get more first-hand knowledge of a world-class organization’s success, and participate in classroom activities led by expert facilitators. Map out your next steps in building brand confidence and improving employee engagement in your organization.

 

Note: Advanced registration and additional fees are required.

J. Jeff Kober Photo
Presenter:
J. Jeff Kober, CEO,
World Class Benchmarking
Mark David  Jones Photo
Presenter:
Mark David Jones, Chief Operating Officer,
World Class Benchmarking