Sessions

Saying “we serve our clients” is one thing, but benchmark hospitality and service organizations make this commitment real in everything they say, write, and do. Service-oriented HR departments have learned what makes them valuable in the eyes of managers and their employees. They learn what their clients need, want, and expect from and then demonstrate that the HR solutions they produce are cost-effective, making HR’s service meaningful and memorable. Knowing the behavior and actions that make a service encounter with HR a memorable experience is what differentiates the HR department that has influence in crucial decisions from one that is merely “there” in the organization.  You will learn how you can apply the lessons learned from these benchmark companies to better serve your employees and customers and how HR can enhance its influence on an organization’s mission and business goals through client-centric actions and activities.