Sessions
Mega Session
MEGA SESSION: Courageous Conversations: Four Keys to Reducing Employee Complaints
Westgate Pavilion 10
Tuesday 06/30/2015 07:00 AM - 08:15 AM
1.25 SHRM PDCs, 1.25 HR Credit
| Competencies: HR Expertise, Communication, Global & Cultural Effectiveness
| Intended Audience: Mid-Level
Workplace Application:
Leave with tools to help you conduct courageous conversations regarding diversity-sensitive issues.
You will learn a specific and easy to implement feedback technique that can reduce complaints by empowering employees to resolve issues directly and respectfully. When it comes to speaking up in a respectful way to encourage others to stop insensitive or inappropriate behavior, most people are afraid they will make matters worse. The resentment then impacts engagement and productivity. Join Billings-Harris in this highly interactive session to obtain the tools needed to implement a company-wide feedback initiative.