General Session

Johnny C. Taylor, Jr., SHRM-SCP, is President and Chief Executive Officer of SHRM. With nearly 325,000 members in 165 countries, SHRM impacts the lives of more than 235 million workers and families globally.

As a global leader on the future of employment, culture, and leadership, Mr. Taylor is a sought-after voice on all matters affecting work, workers, and the workplace. Recently named one of the “Most Influential People Shaping Public Policy” in our nation’s Capital by Washingtonian Magazine, Mr. Taylor is frequently asked to testify before Congress on critical workforce issues and authors the weekly USA Today column, "Ask HR."

Mr. Taylor's career spans over 20 years as a lawyer, human resources executive, and CEO in both the not-for-profit and for-profit space. He has held senior and chief executive roles at IAC/Interactive Corp, Viacom's Paramount Pictures, Blockbuster Entertainment Group, the McGuireWoods law firm, and Compass Group USA. Most recently, Mr. Taylor was President and Chief Executive Officer of the Thurgood Marshall College Fund.

He is the author of the national bestseller, RESET: A Leader’s Guide to Work in an Age of Upheaval, which delivers a candid and forward-thinking vision for leaders to reimagine their company cultures in a time of global upheaval and presents data-driven strategies to make the necessary foundational reset of all things work. Immediately upon its release in September 2021, RESET was in the top three of the Wall Street Journal’s list of best-selling hardcover business books. All author proceeds benefit the SHRM Foundation, which is committed to empowering HR as a social force for change.

Mr. Taylor sits on several corporate boards, including as Lead Independent Director of XPO Logistics (NYSE: XPO) and as an Independent Director of Guild Education and Flores & Associates. In addition, he dedicates himself to non-profit organizations, serving as Vice Chair of the Board of Trustees of the University of Miami and as a Trustee of the United Way Worldwide. Mr. Taylor was appointed chairman of the President’s Advisory Board on Historically Black Colleges and Universities and as a member of the White House American Workforce Policy Advisory Board during the Trump Administration.

The Women Business Collaborative (WBC) named Mr. Taylor as one of its 2023 Trailblazers in Gender Equity and Diversity for his work to achieve equal positions, pay, and power for all women in business. In 2020, he received the Distinguished Executive of the Year Award from the Academy of Management, and he was named 2021 ALA Professional Society CEO of the Year by CEO Update.

He is a Fellow of the National Academy of Human Resources and is licensed to practice law in Florida, Illinois, and Washington, D.C.

Mitch Albom is the author of numerous books of fiction and nonfiction, which have collectively sold more than forty million copies in forty-seven languages worldwide. He has written seven number-one New York Times bestsellers – including Tuesdays with Morrie, the bestselling memoir of all time, which topped the list for four straight years – award-winning TV films, stage plays, screenplays, a nationally syndicated newspaper column, and a musical. Through his work at the Detroit Free Press, he was inducted into both the National Sports Media Association and Michigan Sports halls of fame and is the recipient of the 2010 Red Smith Award for lifetime achievement. After bestselling memoir Finding Chika and “Human Touch,” the weekly serial written and published online in real-time to raise funds for pandemic relief, his latest work is a return to fiction with The Stranger in the Lifeboat (Harper, November 2021).  He founded and oversees SAY Detroit, a consortium of nine different charitable operations in his hometown, including a nonprofit dessert shop and food product line to fund programs for Detroit’s most underserved citizens. He also operates an orphanage in Port-Au-Prince, Haiti, which he visits monthly. He lives with his wife, Janine, in Michigan. Learn more at www.mitchalbom.com, www.saydetroit.org, and www.havefaithaiti.org. 

William Jefferson Clinton, the first Democratic president in six decades to be elected twice, led the U.S. to the longest economic expansion in American history, including the creation of more than 22 million jobs.

After leaving the White House, President Clinton established the William J. Clinton Foundation with the mission to improve global health, strengthen economies, promote healthier childhoods, and protect the environment by fostering partnerships among governments, businesses, nongovernmental organizations (NGOs), and private citizens to turn good intentions into measurable results. Throughout the Foundation’s history and growth, Secretary Clinton and Chelsea offered their voice, vision, and counsel. To recognize their past contributions and acknowledge their role in shaping the Foundation’s future, the Foundation was renamed the Bill, Hillary & Chelsea Clinton Foundation.

Today the Foundation has staff and volunteers around the world working to improve lives through several initiatives, including the Clinton Health Access Initiative, which is helping 5 million people living with HIV/AIDS access lifesaving drugs. The Clinton Climate Initiative, the Clinton Development Initiative, and the Clinton Giustra Enterprise Partnership are applying a business-oriented approach to fight climate change worldwide and to promote sustainable economic growth in Africa and Latin America. In the U.S., the Foundation is working to combat the alarming rise in childhood obesity and preventable disease through the Alliance for a Healthier Generation and the Clinton Health Matters Initiative. Established in 2005, the Clinton Global Initiative brings together global leaders to devise and implement innovative solutions to some of the world’s most pressing issues. So far, nearly 2,300 Clinton Global Initiative commitments have improved the lives of more than 400 million people in 180 nations.

In addition to his Foundation work, President Clinton has joined with former President George H.W. Bush three times – after the 2004 tsunami in South Asia, Hurricane Katrina in 2005, and Hurricane Ike in 2008, and with President George W. Bush in Haiti in the aftermath of the 2010 earthquake. Today the Clinton Foundation supports economic growth, job creation, and sustainability in Haiti.

President Clinton was born on August 19, 1946, in Hope, Arkansas. He and his wife Secretary Hillary Rodham Clinton have one daughter, Chelsea, and live in Chappaqua, New York.

Zig Serafin is the Chief Executive Officer of Qualtrics. Zig helped Qualtrics create and become the leader of the experience management category, with the launch of the Qualtrics Experience Management Platform,  changing the way organizations manage and improve the four core experiences of business—customer, employee, product and brand. He has led the rapid growth of Qualtrics to over 16,750 customers, and he led the team that took Qualtrics public under the ticker symbol ‘XM’ with an IPO valuation of $15B. Previously, he was a leader in SAP’s 2019 acquisition of Qualtrics for $8B, at the time the largest private enterprise software acquisition ever. Zig sits on the board of Qualtrics and the board of Moody’s.

Zig joined Qualtrics as Chief Operating Officer in 2016 and was previously Corporate Vice President at Microsoft and led its multi-billion-dollar enterprise collaboration services business that became Microsoft Teams.

In his 17-year career at Microsoft, Zig served as Corporate Vice President of program management and design for Microsoft's services in anticipatory computing, speech/audio/vision processing, location/language understanding, and geospatial data, leading the teams that developed Microsoft's artificial intelligence platform.

Johnny C. Taylor, Jr., SHRM-SCP, is President and Chief Executive Officer of SHRM. With nearly 325,000 members in 165 countries, SHRM impacts the lives of more than 235 million workers and families globally.

 As a global leader on the future of employment, culture and leadership, Mr. Taylor is a sought-after voice on all matters affecting work, workers, and the workplace. Recently named one of the “Most Influential People Shaping Public Policy” in our nation’s Capital by the Washingtonian Magazine, Mr. Taylor is frequently asked to testify before Congress on critical workforce issues and authors the weekly USA Today column, "Ask HR."

 Mr. Taylor's career spans over 20 years as a lawyer, human resources executive and CEO in both the not-for-profit and for-profit space. He has held senior and chief executive roles at IAC/Interactive Corp, Viacom's Paramount Pictures, Blockbuster Entertainment Group, the McGuireWoods law firm, and Compass Group USA. Most recently, Mr. Taylor was President and Chief Executive Officer of the Thurgood Marshall College Fund.

 He is the author of the national bestseller, RESET: A Leader’s Guide to Work in an Age of Upheaval, which delivers a candid and forward-thinking vision for leaders to reimagine their company cultures in a time of global upheaval and presents data-driven strategies to make the necessary foundational reset of all things work. Immediately upon its release in September 2021, RESET was in the top three of the Wall Street Journal’s list of best-selling hardcover business books. All author proceeds benefit the SHRM Foundation, which is committed to empowering HR as a social force for change.

 He was appointed chairman of the President’s Advisory Board on Historically Black Colleges and Universities and served as a member of the White House American Workforce Policy Advisory Board during the Trump Administration. He is Vice Chair of the Board of Trustees of the University of Miami, Independent Director of the Flores & Associates corporate board and member of the corporate boards of Guild Education and XPO Logistics (NYSE: XPO).

 The Women Business Collaborative (WBC) named Mr. Taylor as one of its 2023 Trailblazers in Gender Equity and Diversity for his work to achieve equal position, pay and power for all women in business. In 2020, he received the Distinguished Executive of the Year Award from the Academy of Management, and he was named 2021 ALA Professional Society CEO of the Year by CEO Update. 

He is a Fellow of the National Academy of Human Resources and is licensed to practice law in Florida, Illinois and Washington, D.C.