Studies consistently show that employees would rather chart their own professional development course rather than wait years for a manager to tap them on the shoulder. Without that self-directed empowerment, people will look externally for new opportunities that will support their careers. Lack of training and growth opportunities is one of the biggest reasons why people quit. Research has proven that employees are more likely to stay if they see a clear line of progression and what it takes to get to their career goals. But how does a company know what skills gaps need to be bridged to prepare employees to step into their next role? And how can employees become aware of the relevant upskilling opportunities available in the organization? That was the challenge facing The Cigna Group. The global health insurance giant realized it was easier for people on the outside to find a job than it was for its own employees. So the company embarked on a change management process fueled by artificial intelligence and automation, which made it significantly easier to create an ecosystem of talent.
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