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Speaker

Jennifer Bracken, SHRM-SCP
director, human resources
Gaylord Opryland Resort & Convention Center
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Jennifer E. Bracken, Director of Human Resources at Gaylord Opryland Resort & Attractions, is an accomplished HR professional with more than 20 years of hospitality experience within Marriott International. In her role, she is responsible for implementing innovative employee engagement and talent development strategies that enable her team to efficiently support five business units with 3,000 employees. She specializes in identifying high performing talent, cultivating comprehensive staff retention initiatives and streamlining HR support to increase operational efficiencies.

Prior to joining Gaylord Opryland, Jennifer served in a variety of HR leadership roles, including: Area Director of Human Resources Operations for Marriott International (Americas Eastern Region), Director of Human Resources at The Ritz-Carlton, New Orleans, New Orleans Marriott and Minneapolis Marriott City Center and Minneapolis Marriott Southwest. In 2017, Jennifer was recognized by Marriott International as a distinguished Human Resources Excellence Award winner for her leadership in reenergizing and driving Breakthrough Leadership Training at Gaylord Opryland.

Jennifer holds a Bachelor of Science degree from Northwest Missouri State University and a master’s degree in Human Resource Development from Villanova University. She is an active member on the Board of Directors for Junior Achievement of Middle Tennessee and the Middle Tennessee Workforce Development Board. She and her husband Matt, along with their daughters, Harleigh and Gracyn, live in Hendersonville, Tennessee.

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