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Leaders are struggling to reconcile empathy gaps with employees. The pandemic response has changed employee expectations and IE&D/DEI efforts are not consistently reaching or resonating with them. Join SHRM's IE&D Council to learn how to assess your empathy level and help your organizational leaders minimize the empathy deficit.
Presenter:Mary Cheddie, SHRM-SCP, Divisional Director, East,
Presenter:Felix Massey, Senior Director, Customer Experience,