- 2022 Schedule
- The Empathy Deficit
Smart Stage
The Empathy Deficit
Smart Stage: Coral 5
In-Person
Monday 10/24/2022 02:30 PM - 02:50 PM
Session seating is first come, first served. Thank you for your cooperation.
Leaders are struggling to reconcile empathy gaps with employees. The pandemic response has changed employee expectations and IE&D/DEI efforts are not consistently reaching or resonating with them. Join SHRM's IE&D Council to learn how to assess your empathy level and help your organizational leaders minimize the empathy deficit.
Presenter:
Felix Massey,
Senior Director, Customer Experience,
SHRM
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