The Art of Managing Workplace Conflict

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Concurrent Session
The Art of Managing Workplace Conflict
10/04/2017 12:45 PM - 02:15 PM |
Location: Kierland Ballroom 4AB
1.50 SHRM PDCs
| Competencies: Leadership & Navigation
Workplace Application:
You will learn how to resolve workplace conflict effectively and how to move forward in a positive and unified direction. 

Repeated from Tuesday at 10:15 a.m.

This session will explain the difference between criticism and constructive feedback and will illustrate how conflict can be both positive and damaging to an organization. Strategies for reducing conflict and mediating workplace confrontations through the use of emotional intelligence will be discussed. You will leave with practical tips to help you and your team manage conflict more effectively. This session will help you:

  • Think differently about conflict by embracing “constructive conflict.”
  • Learn how to understand the emotions which arise during a conflict—and how this is essential for responding skillfully.
  • Learn what tools to use to mediate a discussion between others in order to have a positive outcome.
  • Improve your ability to communicate effectively during a conflict.


Stacy Kesten Photo
Stacy Kesten, leadership consultant, Integrated Leadership